Senior Customer Support Representative - billing questions (Austin, TX)

Silverline Meridian Inspection Services tests and certifies buildings, pipelines and equipment around Austin, and we need a Senior Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including test reports, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with test reports. Working arrangement • Full-time, on a regular day shift. • On site in Austin. • We will tell you what to expect at each step of the hiring process.