Senior Customer Support Representative - billing questions (Austin, TX)

Summit Haven Insurance is looking for a Senior Customer Support Representative. The job centres on billing questions for underwriting files, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including underwriting files, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with underwriting files. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Austin, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.