Senior Customer Support Representative - billing questions (Austin, TX)

Nova Harbor Hospitality is looking for a Senior Customer Support Representative. The job centres on billing questions for housekeeping schedules, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Austin. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including housekeeping schedules, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with housekeeping schedules. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Austin. • We reply to every applicant.