Senior Customer Success Manager - renewals (Toledo, OH)

We are growing our team at Foxglove Stone Energy and adding a Senior Customer Success Manager whose main responsibility will be renewals. We work closely with regulators and communities. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on usage data issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with outage response. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Toledo, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.