Senior Customer Success Manager - renewals (remote)

Cedar Kestrel Markets Group serves neighbourhoods around Orlando with fresh food and everyday goods. We are hiring a Senior Customer Success Manager to take on renewals. You would join a small organisation of about 176 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on shrink and waste issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with online orders. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Orlando. • We will tell you what to expect at each step of the hiring process.