Senior Customer Success Manager - renewals (remote)

Fernwood Kestrel Financial is a financial-services company in Oakland, and we need a Senior Customer Success Manager to lead our renewals. Career paths are clear. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on customer onboarding issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with loan applications. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Fully remote, with an occasional day on site in Oakland. • We will tell you what to expect at each step of the hiring process.