Senior Customer Success Manager - renewals (remote)

Amberfield Harbor Telecom Partners is looking for a Senior Customer Success Manager. The job centres on renewals for billing accounts, and it would suit someone who likes steady, practical work. You would join a small organisation of about 31 people, working mostly from home. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on billing accounts issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with service installations. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, afternoons. • Fully remote, with quarterly visits in Buffalo. • We will tell you what to expect at each step of the hiring process.