Senior Customer Success Manager - renewals (remote)

Clearpath Lantern Insurance is looking for a Senior Customer Success Manager. The job centres on renewals for customer complaints, and it would suit someone who likes steady, practical work. Claims teams work together and share what they learn. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on customer complaints issues. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with policy renewals. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Orlando. • Applications are reviewed on a rolling basis.