Senior Customer Success Manager - renewals (remote)

Amberfield Vista Staffing Group is looking for a Senior Customer Success Manager. The job centres on renewals for onboarding, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on onboarding issues. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with temp assignments. • Ability to explain technical topics simply. Working arrangement • Contract for four months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Seattle. • Applications are reviewed on a rolling basis.