Senior Customer Success Manager - renewals (remote)

Cedar Kestrel Markets Partners serves neighbourhoods around Indianapolis with fresh food and everyday goods, and we need a Senior Customer Success Manager to lead our renewals. You would join a small organisation of about 71 people, working mostly from home. What you will do • Coordinate with support, billing and operations on promotions issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with store inventory. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Indianapolis. • We will tell you what to expect at each step of the hiring process.