Senior Customer Success Manager - renewals (remote)

Northwind Rowan Telecom builds and runs fibre and wireless networks in the Wichita area, and we need a Senior Customer Success Manager to lead our renewals. You would join a small organisation of about 50 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on field visits issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with network equipment. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with an occasional day on site in Wichita. • We reply to every applicant.