Senior Customer Success Manager - renewals (remote)

Highbridge Energy is looking for a Senior Customer Success Manager. The job centres on renewals for service connections, and it would suit someone who likes steady, practical work. You would join a small organisation of about 18 people, working mostly from home. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on service connections issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with billing disputes. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Kansas City. • Applications are reviewed on a rolling basis.