Senior Customer Success Manager - renewals (remote)

We are growing our team at Fernwood Quarry Energy and adding a Senior Customer Success Manager whose main responsibility will be renewals. You would join a small organisation of about 41 people, working mostly from home. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on billing disputes issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with service connections. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Oklahoma City. • We will tell you what to expect at each step of the hiring process.