Senior Customer Success Manager - renewals (remote)

Bluepeak Keystone Energy Partners delivers power and gas plans across the Memphis region, and we need a Senior Customer Success Manager to lead our renewals. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on hardship programmes issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with meter readings. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Memphis. • We will tell you what to expect at each step of the hiring process.