Senior Customer Success Manager - renewals (remote)

Highbridge Stone Energy Group is looking for a Senior Customer Success Manager. The job centres on renewals for usage data, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on usage data issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with outage response. • Ability to explain technical topics simply. Working arrangement • Contract for nine months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Little Rock. • Applications are reviewed on a rolling basis.