Senior Customer Success Manager - renewals (remote)

Fernwood Kestrel Markets serves neighbourhoods around Detroit with fresh food and everyday goods, and we need a Senior Customer Success Manager to lead our renewals. Managers started on the floor. What you will do • Coordinate with support, billing and operations on shrink and waste issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with store inventory. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with quarterly visits in Detroit. • We will tell you what to expect at each step of the hiring process.