Senior Customer Success Manager - renewals (remote)

Summit Beacon Markets Partners is looking for a Senior Customer Success Manager. The job centres on renewals for promotions, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on promotions issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with shrink and waste. Working arrangement • Part-time, about 16 hours a week, afternoons. • Fully remote, with an occasional day on site in Grand Rapids. • We will tell you what to expect at each step of the hiring process.