Senior Customer Success Manager - renewals (remote)

We are growing our team at Redstone Oak Banking Services Group and adding a Senior Customer Success Manager whose main responsibility will be renewals. We promote from within and train well. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on account openings issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with branch operations. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in Des Moines. • We will tell you what to expect at each step of the hiring process.