Senior Customer Success Manager - renewals (remote)

Redstone Forge Telecom provides broadband and phone service around Louisville. We are hiring a Senior Customer Success Manager to take on renewals. Technicians and office staff share information daily. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on network equipment issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with customer tickets. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Louisville. • We will tell you what to expect at each step of the hiring process.