Senior Customer Success Manager - renewals (remote)

Amberfield Quarry Energy is an energy provider in Austin focused on reliable service and fair billing, and we need a Senior Customer Success Manager to lead our renewals. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on service connections issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with hardship programmes. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Austin. • We will tell you what to expect at each step of the hiring process.