Senior Customer Success Manager - renewals (remote)

Northwind Sable Financial is looking for a Senior Customer Success Manager. The job centres on renewals for vendor spend, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on vendor spend issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with loan applications. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Grand Rapids. • We will tell you what to expect at each step of the hiring process.