Senior Customer Success Manager - renewals (remote)

Northwind Loom Insurance is looking for a Senior Customer Success Manager. The job centres on renewals for claims, and it would suit someone who likes steady, practical work. We care about how people feel on the worst day of their year. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on claims issues. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with premium billing. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Virginia Beach. • We will tell you what to expect at each step of the hiring process.