Senior Customer Success Manager - renewals (remote)

We are growing our team at Greenridge River Markets and adding a Senior Customer Success Manager whose main responsibility will be renewals. You would join a small organisation of about 20 people, working mostly from home. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on online orders issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with pricing. Working arrangement • Contract for four months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in Grand Rapids. • We will tell you what to expect at each step of the hiring process.