Senior Customer Success Manager - renewals (Minneapolis, MN)

Silverline Union Energy is looking for a Senior Customer Success Manager. The job centres on renewals for service connections, and it would suit someone who likes steady, practical work. You would join a small organisation of about 112 people based in Minneapolis. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on service connections issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with usage data. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Minneapolis. • Applications are reviewed on a rolling basis.