Senior Customer Success Manager - renewals (Hartford, CT)

Westbrook Ashton Banking Services Group is a community-focused bank in Hartford serving households and small businesses, and we need a Senior Customer Success Manager to lead our renewals. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on branch operations issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with fraud alerts. • Ability to explain technical topics simply. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Hartford, with some flexibility after the first few months. • We reply to every applicant.