Senior Customer Success Manager - renewals (Grand Rapids, MI)

Rivermark Maple Staffing connects candidates and employers across the Grand Rapids region. We are hiring a Senior Customer Success Manager to take on renewals. You would join a small organisation of about 70 people based in Grand Rapids. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on temp assignments issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with retention. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Grand Rapids, with some flexibility after the first few months. • We reply to every applicant.