Senior Customer Success Manager - renewals (Fort Worth, TX)

We are growing our team at Cedar Sable Markets and adding a Senior Customer Success Manager whose main responsibility will be renewals. Managers started on the floor. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on shrink and waste issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with pricing. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Fort Worth. • Applications are reviewed on a rolling basis.