Senior Customer Success Manager - renewals (Fort Worth, TX)

Highbridge Ivory Energy is an energy provider in Fort Worth focused on reliable service and fair billing, and we need a Senior Customer Success Manager to lead our renewals. You would join a small organisation of about 183 people based in Fort Worth. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on billing disputes issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with hardship programmes. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in Fort Worth. • We will tell you what to expect at each step of the hiring process.