Senior Customer Success Manager - renewals (El Paso, TX)

Westbrook Hollow Telecom is looking for a Senior Customer Success Manager. The job centres on renewals for billing accounts, and it would suit someone who likes steady, practical work. We keep people connected and take outages personally. What you will do • Coordinate with support, billing and operations on billing accounts issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with outage reports. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in El Paso. • We will tell you what to expect at each step of the hiring process.