Senior Customer Success Manager - renewals (Cleveland, OH)

We are growing our team at Bright North Insurance Group and adding a Senior Customer Success Manager whose main responsibility will be renewals. You would join a large organisation of about 502 people based in Cleveland. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on underwriting files issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with premium billing. Working arrangement • Full-time, with a steady weekday schedule. • On site in Cleveland. • We will tell you what to expect at each step of the hiring process.