Senior Customer Success Manager - renewals (Boston, MA)

Nova Vista Financial is a financial-services company in Boston. We are hiring a Senior Customer Success Manager to take on renewals. Teams collaborate across risk, service and technology. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on vendor spend issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with account servicing. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Boston, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.