Senior Customer Success Manager - renewals (Birmingham, AL)

We are growing our team at Northwind Cross Banking Services and adding a Senior Customer Success Manager whose main responsibility will be renewals. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on account openings issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with fraud alerts. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Birmingham. • We will tell you what to expect at each step of the hiring process.