Senior Customer Success Manager - onboarding (Tucson, AZ)

Northwind Junction Markets Group operates grocery and general-merchandise stores around Tucson, and we need a Senior Customer Success Manager to lead our onboarding. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on store inventory issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with pricing. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Tucson. • We reply to every applicant.