Senior Customer Success Manager - onboarding (Seattle, WA)

Ironwood Hollow Energy is looking for a Senior Customer Success Manager. The job centres on onboarding for service connections, and it would suit someone who likes steady, practical work. You would join a large organisation of about 448 people based in Seattle. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on service connections issues. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with meter readings. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in Seattle. • Applications are reviewed on a rolling basis.