Senior Customer Success Manager - onboarding (remote)

We are growing our team at Bright Keystone Telecom and adding a Senior Customer Success Manager whose main responsibility will be onboarding. We invest in training. What you will do • Coordinate with support, billing and operations on field visits issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with service installations. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Fully remote, with a monthly team day in Chicago. • Applications are reviewed on a rolling basis.