Senior Customer Success Manager - onboarding (remote)

We are growing our team at Foxglove Harbor Energy and adding a Senior Customer Success Manager whose main responsibility will be onboarding. Safety comes first on every shift. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on meter readings issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with hardship programmes. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Fully remote, with an occasional day on site in Fort Worth. • We reply to every applicant.