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Senior Customer Success Manager - onboarding (remote)

Fernwood Orchard Telecom · Remote · full time

Fernwood Orchard Telecom provides broadband and phone service around Pittsburgh, and we need a Senior Customer Success Manager to lead our onboarding. Technicians and office staff share information daily. What you will do • Coordinate with support, billing and operations on customer tickets issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with billing accounts. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Pittsburgh. • We reply to every applicant.

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