Senior Customer Success Manager - onboarding (remote)

We are growing our team at Highbridge Bright Financial and adding a Senior Customer Success Manager whose main responsibility will be onboarding. You would join a small organisation of about 23 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on regulatory reports issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with payment disputes. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Kansas City. • We reply to every applicant.