Senior Customer Success Manager - onboarding (remote)

Cedar Nest Staffing connects candidates and employers across the Cleveland region, and we need a Senior Customer Success Manager to lead our onboarding. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on timekeeping issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with retention. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Cleveland. • Applications are reviewed on a rolling basis.