Senior Customer Success Manager - onboarding (remote)

Clearpath Maple Markets is looking for a Senior Customer Success Manager. The job centres on onboarding for online orders, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on online orders issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with promotions. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Remote-friendly, with quarterly visits in Rochester. • Applications are reviewed on a rolling basis.