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Senior Customer Success Manager - onboarding (remote)

Silverline Wren Banking Services · Remote · full time

We are growing our team at Silverline Wren Banking Services and adding a Senior Customer Success Manager whose main responsibility will be onboarding. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on deposit accounts issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with account openings. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Memphis. • We reply to every applicant.

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