Senior Customer Success Manager - onboarding (remote)

Nova Quarry Banking Services is looking for a Senior Customer Success Manager. The job centres on onboarding for account openings, and it would suit someone who likes steady, practical work. We promote from within and train well. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on account openings issues. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with card disputes. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Fully remote, with quarterly visits in Austin. • We reply to every applicant.