Senior Customer Success Manager - onboarding (remote)

Fernwood Cedar Telecom is looking for a Senior Customer Success Manager. The job centres on onboarding for field visits, and it would suit someone who likes steady, practical work. We keep people connected and take outages personally. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on field visits issues. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with outage reports. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Remote-friendly, with quarterly visits in Rochester. • Applications are reviewed on a rolling basis.