Senior Customer Success Manager - onboarding (remote)

We are growing our team at Harborlight Yarrow Banking Services Group and adding a Senior Customer Success Manager whose main responsibility will be onboarding. We keep decisions close to customers and expect people to explain things plainly. What you will do • Coordinate with support, billing and operations on fraud alerts issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with card disputes. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in Atlanta. • Applications are reviewed on a rolling basis.