Senior Customer Success Manager - onboarding (remote)

We are growing our team at Stonegate Granite Markets and adding a Senior Customer Success Manager whose main responsibility will be onboarding. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on online orders issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with shrink and waste. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Memphis. • Applications are reviewed on a rolling basis.