Senior Customer Success Manager - onboarding (remote)

Redstone Rook Financial is looking for a Senior Customer Success Manager. The job centres on onboarding for payment disputes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on payment disputes issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with regulatory reports. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Fully remote, with quarterly visits in Salt Lake City. • We will tell you what to expect at each step of the hiring process.