Senior Customer Success Manager - onboarding (remote)

Northwind River Financial provides savings, lending and payment services from Columbus, and we need a Senior Customer Success Manager to lead our onboarding. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on regulatory reports issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with customer onboarding. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Columbus. • We will tell you what to expect at each step of the hiring process.