Senior Customer Success Manager - onboarding (remote)

Redstone Sparrow Energy is looking for a Senior Customer Success Manager. The job centres on onboarding for hardship programmes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on hardship programmes issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with outage response. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Fully remote, with quarterly visits in Grand Rapids. • Applications are reviewed on a rolling basis.