Senior Customer Success Manager - onboarding (remote)

Rivermark Orchard Energy supplies electricity and gas to homes and businesses around Charlotte. We are hiring a Senior Customer Success Manager to take on onboarding. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on meter readings issues. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with billing disputes. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with quarterly visits in Charlotte. • We will tell you what to expect at each step of the hiring process.