Senior Customer Success Manager - onboarding (remote)

Clearpath Beacon Markets is looking for a Senior Customer Success Manager. The job centres on onboarding for online orders, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on online orders issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with pricing. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with an occasional day on site in Albuquerque. • We reply to every applicant.